Experts work in partnership with their clients and encourage an open approach. Innovation Experts does not make value judgments about these Experts’ training or credentials, and while each has submitted a signed application attesting to his/her training, Innovation Experts does not verify their training or legal authorisation to practice. In listing these practitioners/guides, Innovation Experts does not endorse, warrant, or in any way guarantee the quality, effectiveness or safety of their work.

Welcome! We are Innovation Experts (“Innovation Experts”).

We provide a platform for online communication between you (i.e., a customer) and your Innovation Experts (“providers”) through our websites located at (the “Site”) and our mobile application (the “App). We also offer information and a means to enable you to obtain in-person support by facilitating the connection between you and nearby health care professionals through the use of the App. Please read these Terms of Service (the “Terms”) and our Privacy Policy carefully because they govern your use of our Site and our services accessible via our Site and our App (“App”). To make these Terms easier to read, the Site, our services and App are collectively called the “Services.”

Agreement to Terms


Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.

Changes to Terms or Services

We may modify the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site, via the App or through other communications. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Site or via the App, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

Our Services and Your Responsibility

Innovation Experts provides a platform for communication between customers and their providers for limited purposes. We also offer information and a means to enable you to obtain in-person consultations by facilitating the connection between you and experts through the use of the App.

To use the Application, you first need to sign up with Innovation Experts. When signing up, you are obligated to provide us with certain information, such as your name. The App is designed to enable you to make appointments with Innovation professionals. The App identifies to you Innovation professionals who have agreed to be listed on our App and have engaged us to perform related services. You will be able to select an Innovation professional who will with you. After your selection, the App then sends a message to the professional you selected that asks the Innovation professional whether he or she would like to provide you with the requested services. In the event an Innovation professional agrees to provide you with services, the App schedules those services and bills you on behalf of the Innovation professional. We make no representation or warranty to you any Innovation professional will be available to provide Innovation services.


You may only use the Services if you are a customer of a provider. You must also (i) be over the age of 18, unless, if you are under the age of 18, your parent or legal guardian has provided your provider with a written document in a form provided by your provider granting you permission to use the Services. Any access to or use of the Services by anyone under 18 without the written consent of a parent or legal guardian in a form provided by your provider is expressly prohibited.


We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at . You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.

Content and Content Rights

For purposes of these Terms: (i) “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; (ii) “Innovation Experts Content” means Content that Innovation Experts makes available through the Services, including any Content licensed from a third party, but excluding customer Content and provider Content; (iii) “customer Content” means any Content that customer Account holders (including you) provide to be made available through the Services, including but not limited to responses to provider questions or requests for information; and (iv) “provider Content” means Content that a provider uploads, publishes, submits or transmits to be made available through the Services including but not limited to correspondence from your provider, such as any questions or requests for information. Content includes without limitation Innovation Experts Content, customer Content and provider Content.

On our website, we use Google Analytics to collect and process certain analytics data; Google provides some additional privacy options described at Marketing. We do not rent, sell, or share information that we collect from you on the Service with other people or unaffiliated companies for their direct marketing purposes unless we have your permission and only to the extent permitted by applicable law. Comply with Legal Requirements. We may disclose your information as we believe to be necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce our Terms of Service; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain. 

Content Ownership, Responsibility and Removal

Innovation Experts does not claim any ownership rights in any customer Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your customer Content. Subject to the foregoing, Innovation Experts and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.

Rights in Content Granted by Innovation Experts

Subject to your compliance with these Terms, Innovation Experts grants you a limited, non-exclusive, non-transferable, non-sub-licensable license solely in connection with your permitted use of the Services to view, download and use the Content solely for your personal and non-commercial purposes.

Rights in customer Content Granted by You

By signing up to Innovation Experts, you grant Innovation Experts permission to coordinate and manage bookings between you and your provider. You also grant Innovation Experts access to data required to perform the job of coordinating and managing bookings including your first name + last initial, phone number, email, appointment date, time, and provider name. This information is only used to coordinate bookings. Innovation Experts has permission to share this information with your provider.

By making available any customer Content on or through the Services, you hereby grant to Innovation Experts a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, reproduce and distribute such customer Content only on, through or by means of the Services for the sole purpose of providing the Services to you and your provider. You are solely responsible for all your customer Content. You represent and warrant that you own all your customer Content or you have all rights that are necessary to grant us the license rights in your customer Content under these Terms. You also represent and warrant that neither your customer Content, nor your use and provision of your customer Content to be made available through the Services, nor any use of your customer Content by Innovation Experts on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Sharing of customer Content with your provider customer Content that you submit or upload onto the Services is collected for the benefit of your provider and will be made available to your provider. Innovation Experts does not claim any rights to individually identifiable information about you. Innovation Experts does not control your provider’s use or disclosure of your customer Content.


There is no charge to register with us or download the App on your mobile device. You are charged only when you actually use the Services to schedule a consultation with a provider. Each provider sets his or her own fees for his or her time and services, but your payment to them includes a portion that is retained by us for our administrative Services in connection with the App. We reserve the right to introduce a fee in the future for downloading the App as registering with us. If we decide to introduce such a fee, we will inform you accordingly and allow you to either continue or terminate your account.

The rates that apply for the in-person services provided by the provider can be found on our website and through the App. These may be modified or updated from time to time. It is your own responsibility to remain informed about the current rates for the services made available through the App. Innovation Experts shall, on behalf of the provider, charge you for the medical services provided to you by that provider. You agree that you will pay for all services you receive from the provider, and that Innovation Experts may charge your credit card account, as provided by you when registering for the Services, for the services including any taxes and late fees, as applicable, that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing Innovation Experts with a valid credit card account for payment of all fees at all times. Any payment made is non-refundable.

We use a third-party payment processor (the “Payment Processor”) to link us to your credit card account. The processing of payments or credits, as applicable, in connection with your use of the App will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to this Agreement. We are not responsible for any errors by the Payment Processor or your credit card issuer. In connection with your use of the Services (and specifically in connection with your scheduling of a telephonic or in-person consultation with a health care professional), Innovation Experts will obtain certain transaction details, which we will use solely in accordance with our Privacy Policy.

Modifying or Deleting Your customer Content

Because certain of your customer Content, including your individually identifiable health information, becomes part of your provider's health record about you, you cannot delete it.

To modify or delete your customer Content and Account, please send us a request to We’ll work with your provider, and, if appropriate, we’ll take steps to deactivate your customer Account and to modify or delete your information as soon as we can in consultation with your provider, but please note that some information may remain in archived/backup copies for our records or as otherwise required by law. In addition, your provider may still retain copies of this information as part of your medical records. To obtain a copy of your medical records, please contact your provider directly. For more information on how your information may be used, please see our Privacy Policy.

Use of the App

Subject to your compliance with these Terms, Innovation Experts grants you a limited non-exclusive, non-transferable, non-sublicensable license to download and install a copy of the App on a mobile device that you own or control and to run such copy of the App solely for your own personal non-commercial purposes. You may not copy the App, except for making a reasonable number of copies for backup or archival purposes. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App available to multiple users through any means. Innovation Experts reserves all rights in and to the App not expressly granted to you under these Terms.

General Prohibitions and Enforcement Rights

You agree not to do any of the following:

Use the Services in any way, or post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances.

Use, display, mirror or frame the Services or any individual element within the Services, Innovation Experts ’ name, any Innovation Experts trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Innovation Experts ’ express written consent;

Access, tamper with, or use non-public areas of the Services, Innovation Experts ’ computer systems, or the technical delivery systems of Innovation Experts ’ providers;

Attempt to probe, scan or test the vulnerability of any Innovation Experts system or network or breach any security or authentication measures;

Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Innovation Experts or any of Innovation Experts ’ providers or any other third party (including another user) to protect the Services or Content;

Attempt to access or search the Services or Content or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Innovation Experts or other generally available third-party web browsers;

Send any unsolicited or unauthorised advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;

Use any meta tags or other hidden text or metadata utilizing a Innovation Experts trademark, logo URL or product name without Innovation Experts ’ express written consent;

Use the Services or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;

Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Content to send altered, deceptive or false source-identifying information;

Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Content;

Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;

Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;

Impersonate or misrepresent your affiliation with any person or entity;

Violate any applicable law or regulation; or

Encourage or enable any other individual to do any of the foregoing.

Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

DMCA/Copyright Policy

Innovation Experts respects copyright law and expects its users to do the same. It is Innovation Experts’ policy to terminate in appropriate circumstances customer Account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.

Links to Third Party Websites or Resources

The Services and App may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.


We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you. If you want to cancel your customer Account and erase your personal data at any time by sending an email to us at Upon any termination, discontinuation or cancellation of Services or your customer Account, all provisions of these Terms which by their nature should survive will survive, including, without limitation, ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.

Warranty Disclaimers

The Services AND CONTENT are provided BY US “AS IS,” without warranty of any kind. Without limiting the foregoing, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. ANY ACCESS TO OR USE OF THE SERVICES IS VOLUNTARY. WE WILL REGARD ALL ACCESS OR USE AS VOLUNTARY AND AT THE SOLE RISK OF THE USER. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content.


The Services are solely designed to enable you to obtain consultations by facilitating the connection between you and providers and providing an online communication platform for use between you and your provider.

We do not control, supply, warrant or guarantee any information, products, services or merchandise supplied by any of the Innovation Expert providers that you may connect with via the Services.

We also do not warrant or guarantee that files that may be available for downloading through the Services will be free of infections or viruses, worms, Trojan horses or other code that contains contaminating or destructive properties.


You will indemnify and hold harmless Innovation Experts and its officers, directors, employee and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (i) your access to or use of the Services or Content, (ii) your customer Content, or (iii) your violation of these Terms.

Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SERVICES REMAINS WITH YOU AND/OR THE provider WHO Authorised YOUR ACCESS TO THE SERVICES. NEITHER Innovation Experts NOR ANY OTHER party involved in creating, producing, or delivering the services OR CONTENT will be liable for any incidental, special, exemplary or consequential damages, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES arising ouT of or in connection with thESE TERMS or from the use OF or inability to use the ServiceS or CONTENT, whether based on warranty, contract, tort (including negligence), PRODUCT LIABILITY or any other legal theory, and whether or not Innovation Experts has been informed of the possibility of such damage, EVEN IF A limited REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PUrPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.


Governing Law

These Terms and any action related thereto will be governed by the laws of Scotland without regard to its conflict of laws provisions.

Contact Information

If you have any questions about these Terms or the Services, please contact Innovation Experts